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A guide for troubleshooting ControlSpace CC-64 blank displays or slow/failed controls

 

Symptom

Display and control issues are usually due to a problem with network communication, as the content on the CC-64's display is not refreshed until it receives an update from the processor. If the communication link between the CC-64 and the processor is lost, the display will not refresh and the rotary buttons will not respond. In this case, when data is sent from the CC-64 to the processor, you can observe that the "Tx" LED is blinking but the "Link" and "Rx" LEDs are usually not blinking.

On rare occasions, the CC-64 hardware does "freeze" and stops functioning. In this case, the "Tx" LED will not flash when the button is turned nor can the firmware version and IP address be viewed by pressing Bank-1 and Bank-4 simultaneously.

 

Relevant Product(s)

  • ControlSpace CC-64

 

Resolution

1. Please check whether the network cable connection of CC-64 is reliable.

2. Please use the latest version of ControlSpace Designer software to update the CC-64 firmware to the latest version.

3. Connect the CC-64 to the ControlSpace network control port (not the Dante port) on the front of the processor through a direct network cable to verify and test whether the CC-64 can display and control normally.

     The following processors have separate ControlSpace network console ports on the front:

  • ESP-880AD
  • ESP-1240AD

4. For processors without an independent ControlSpace network control port (the ControlSpace network port and Dante network port of the model is multiplexed), please use the Dante Controller software to modify the Dante Secondary port mode to Legacy_Hardware or Isolated (see Related Articles for Dante port operation modes).

     Connect the CC-64 to the Secondary network port with a direct network cable to verify and test whether the CC-64 can display and control normally.

     The following processors do not have a separate ControlSpace network console port:

  • EX-1280C
  • EX-440C
  • EX-12AEC
  • EX-1280

5. If you are familiar with network switch settings, you can configure the network switch to use the IGMP protocol to send the ControlSpace control information after filtering out the Dante data to the CC-64.

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